Consumer Buyback and Planet Partners Recycling Program

When utilizing the standard shipping process, you will need to package the product, apply the provided shipping label and drop it off at a local UPS shipping location. For an additional fee of $10, FedEx will come to your home to pick up your product. Simply indicate that you would like to purchase this convenient service when entering the information on your product. Your buy-back quote will then reflect this premium shipping service.

HP currently accepts desktop, digital picture frames, external hard drive/dvd drives, handheld calculators, home media servers, media receivers,notebook and tablet computers, workstations, monitors, printers (ink and laser), digital cameras, E-Readers, Tablets and PDA/Smartphones by most manufacturers. Supplies, accessories, or refurbished units do not qualify. Using the pull-down menu on the quote page, simply select the type of product.

HP currently accepts desktop, digital picture frames, external hard drive/dvd drives, handheld calculators, home media servers, media receivers, notebook and tablet computers, workstations, monitors, printers (ink and laser), digital cameras, E-Readers, Tablets and PDA/Smartphones by most manufacturers. Using the pull-down menu on the quote page, simply select the manufacturer of the product. If you have a desktop, notebook, or workstation by a non-branded manufacturer, select ALL OTHERS from the pull-down menu.

The HP Consumer BuyBack and Planet Partners Recycling Program currently accepts desktop, digital picture frames, external hard drive/dvd drives, handheld calculators, home media servers, media receivers, notebook and tablet computers, workstations, monitors, printers (ink and laser), digital cameras, E-Readers, Tablets and PDA/Smartphones by most manufacturers. Using the pull-down menu on the quote page, simply select the model of the product. If you have a desktop, notebook, or workstation and your model is not listed, select ANY OTHER from the pull-down menu.

Market Velocity will perform an inspection upon receipt of your product. Since the condition of your product helps to determine its value, you must accurately state your current product's condition. The three condition levels include:

• Excellent -- the product is in excellent working condition and needs no refurbishment. The body of the product is clean (i.e., no smudges, ink marks, dents, stickers, or scratches).
• Good -- the body of the products has only minor blemishes (i.e., smudges, ink marks, dents, stickers, or scratches). The product has no technical problems (i.e., it does not make noise, run slowly, is not missing pieces, etc.).
• Poor -- the product has no major technical problems, it turns on and is in working condition, but has cosmetic defects.

For Printing Devices

• Excellent -- the printer is in excellent working condition and needs no refurbishment. The printer has been maintained within manufacturer’s suggested schedules, feeds paper properly, and has excellent print quality. The case of the printer and trays are clean (i.e., no smudges, ink marks, dents, stickers, or scratches) and are intact (i.e., no cracks, broken or missing pieces).
• Good -- the printer is in good working condition and needs only minor parts (rollers or separation pads) for refurbishment. The printer has been maintained within manufacturer’s suggested schedules. The printer has no technical problems (i.e., paper feeds properly from primary trays and does not jam, has no unusual noises, has excellent print quality, and has properly functioning control panel). The case and trays of the printer have only minor blemishes (i.e., smudges, ink marks, dents, stickers, or scratches). The case of the printer and trays are intact (i.e., no cracks, broken or missing pieces).
• Poor -- the printer has no major technical problems. The printer powers on, is in working condition, and can produce a test page. The printer has minor cosmetic defects and may have one or two cracked, broken or missing pieces that do not affect performance.
• Not Eligible -- the printer has major technical problems (will not produce a test page, and/or will not power on, and/or will not feed paper through machine, and/or has a malfunctioning control panel). The case of the printer has large cracks, is missing most of the original trays, and/or has broken or missing pieces).

Please enter the number of a particular unit you are interested in trading in.

Your zip code is used to determine the final trade-in value of your product and deliver the proper shipping labels. This means that you must enter the proper originating zip code of each individual product.

For Hawaiian customers living on the island of Oahu, you will be provided a shipping label to be used to ship your product or can be used as documentation to drop off your product at the following HP recycling facility: (99-1305 B Koaha Pl., Aiea, 96701). For all other Hawaiian customers, please ship your qualifying product via surface carrier to the following HP recycling facility: (99-1305 B Koaha Pl., Aiea, 96701).

Most cell phones and PDA/Smartphone's have a water damage sticker underneath the battery. If your phone has come into contact with moisture or water, the sticker will turn red (or another solid color depending on the make and model of your phone). If the water damage indicator is triggered, your phone is considered unsellable and it does not carry any value through the program.